FAQs

Q1: What are your payment options?

Baggify offers multiple convenient payment options to make online shopping easy and secure.
You can pay using Cash on Delivery (COD), Jazz Cash, Easy Paisa, and Bank Transfer.

Q2: How can I track my delivery?

Once your order is confirmed, you will receive an order tracking number.
You can use this number to track your parcel through the courier service or by contacting Baggify customer support.

Q3: How long does it take for my order to reach me?

Orders are usually delivered within 3–5 working days across Pakistan.
Delivery time may vary depending on your city and courier service.

Q4: What are the delivery charges?

Delivery charges depend on your location and delivery area.
For example, delivery within Lahore may cost around PKR 200, while charges for other cities vary based on the courier service and destination.
The final delivery fee is shown at checkout before you place your order.

Q5: What should I do if I receive a faulty item?

If you receive a damaged or faulty bag, please contact Baggify Customer Support immediately.
After verification, we will provide a suitable solution as per our policy.

Q6: Can I exchange my order?

Yes, exchanges are accepted if the product is unused and in original condition.
All exchange requests are processed according to Baggify’s exchange policy.

Q7: Are there any additional charges on exchange?

If the item is faulty or incorrect, no extra charges apply.
For exchanges due to customer preference, shipping charges may apply.

Q8: Refund Policy

Refunds are not issued in cash.
In approved cases, a store credit or coupon is provided, which can be used for future purchases on Baggify.

Q9: Can I cancel my order?

Yes, orders can be cancelled before dispatch.
Please contact Baggify customer support as soon as possible to request cancellation.

Q10: What are your delivery areas?

Baggify delivers all over Pakistan, including Karachi, Lahore, Islamabad, and other cities nationwide.

Q11: Can I open the Cash on Delivery package before payment?

No, courier policies do not allow opening the package before payment.
However, exchange options are available if the product does not meet expectations.

Q12: How do I place an order?

Select your desired bag, click Add to Cart, proceed to Checkout, enter your details, choose a payment method, and place your order.

Q13: How do I request an exchange or return?

To request an exchange or return, contact Baggify Customer Support with your order details.
Your request will be reviewed according to our exchange & return policy.

Q14: Are sale items returnable?

No, sale items are non-returnable and non-exchangeable.
Please review product details carefully before purchasing sale items.

Q15: How safe is my personal information?

Your personal information is completely secure.
Baggify uses SSL encryption to protect customer data and ensure safe online transactions.